Frequently Asked Questions
How do I know what level of care I need?
To help you decide whether our services are suitable for you, we offer a free initial consultation. One of our referral managers will arrange to meet with you and your family to discuss your requirements and provide more detail about suitable services we can offer. You can also find out more about the difference between care at home and residential care on the NHS website here.
How much do your services cost and can I get help with the fees?
At your initial consultation with our referrals manager, a detailed support plan including the cost of our services will be provided. Funding options vary depending on individual circumstances for example:- if you need support with day-to-day tasks, your local authority might be able to provide funding. You may also be entitled to other benefits such as:
Attendance allowance – if you are over 65 and need extra help to stay independent at home due to an illness or disability.
Personal Independence Payment – if you are aged 16-64 and need help with daily activities or getting around because of a long-term illness or disability.
We would advise you to explore the funding options available to you before making a final decision. You can also choose not to involve your local authority and arrange care privately and directly with County Care. For any further help and advice with this please feel free to contact us either by telephone or by completing our online contact us form.